start

Frequently Asked Questions and Answers

Questions in Relation to Payment of Charges

Q; Because I am not at home during the daytime, I cannot pay my bill.

A; You can pay your bill  at convenience stores (open 24 hours) as well as Bureau of Waterworks Service Stations and financial institutions.
Alternatively, payment of your charges can also be made by automatic account transfer from your bank account, or by credit card. So please take advantage of these convenient options.

▲All Questions

Q; I want to pay by automatic account transfer from my bank account. (I want to change the bank account I use for transfers.)

A; Customers inquiring at the service counter of a post office or financial institution should provide their passbook, personal seal, and information (such as a receipt for payment of charges) that identifies their customer number.
Also, in the case of changes to the bank account you use for transfers, a new application is required.
Also, in the period between when the new application is submitted and when registration is complete, you will continue to be billed through your previous account. Customers who want to receive a physical bill  during the period until registration is completed, should contact the customer service center.

▲All Questions

Q; Are my account details, such as my account number, displayed on the “Notice of Your Water and Sewage Consumption” that I receive?

A; Account details such as your account number are only displayed in the “Notice of Deduction from Your Account” section of the “Notice of Your Water and Sewage Consumption” for customers who choose this as an option at the time of application. This preference for displaying or not displaying account information can be changed at any time after your application is submitted, and customers who wish to do so should contact the customer service center.

▲All Questions

Q; I requested payment by automatic account transfer from my bank account, but I was still sent a bill. Why is that?

A; After we receive an application for payment by automatic account transfer, it takes from around one to two months to complete all the necessary procedures of the financial institutions involved. We apologize for any inconvenience, but until those procedures are completed, you will need pay the bills sent to you.

▲All Questions

Q; Can I specify the date of the money is directly deducted from my bank account?

A; You can set the date of the direct deduction to any day you like (even numbered days only). If you would like to apply for this, please contact the customer service center who will send you the application form.

▲All Questions

Q; I want to pay by credit card. (I want to change the credit card I use to pay)

A; You can pay your water charges by credit card.
Also, in the case of changing your registered credit card, it is still necessary to submit a new application.
Further, in the period between when the new application is submitted and when registration is complete, you will continue to be billed through your previous card. Customers who want to receive a physical bill  during the period until registration is completed, should contact the customer service center.

▲All Questions

Q; I already paid my charges, but I still received a “Request for Payment”. Why is that?

A; When you pay your water charges through financial institutions, we will need a certain amount of time to confirm your payment. “Requests for Payment” are issued around 2 weeks after the deadline for payment that is printed on the invoice. In the case where, for example, you paid the invoiced amount after the expiry of that deadline, the “Request for Payment” would already have been created before your payment was confirmed, so receiving the “Request for Payment” in respect of that amount is unavoidable.

▲All Questions

Q; The time period for payments is too short. I think you should extend it.

A; The time period for payment on bills is set at 10 days from the date of issue by the Water Supply Ordinance of Tokyo.
Also, you can make payment 24 hours a day at convenience stores, so please take advantage of that service.

▲All Questions

pageend
return